Frequently asked Questions

> HOW MAY I MAKE PAYMENT FOR MY PURCHASE?

Payments for the products can be made in the following ways: Payments can be made by Credit Cards, Debit Cards, Net Banking and reward points. Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.


> HOW LONG THE DELIVERY TAKES?

Once we receive your order in our system, kindly allow 3-4 working days for the order to be shipped and delivered.


> HOW DOES THE DELIVERY PROCESS WORK?

Once our system processes your order, your products are checked thoroughly to ensure they are in a perfect condition. After they pass through the quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach you’re provided address or at a suitable time, they will contact you to resolve the issue.


> CAN I CANCEL MY PRODUCT FOR A FULL REFUND?

Since we don’t want you to hassle, you can cancel any unshipped order at any time for a full refund.


> HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

For customer service inquiries only, please email team@lfactorcosmetics.com


> HOW LONG DOES IT TAKES FOR THE CUSTOMER SERVICE TEAM TO RESPOND?

Kindly allow us 24-72 hours to get back to your queries.

> ORDER CONFIRMATION MAIL NOT RECEIVED?

Please do not worry, it might take up to 24 hours to get the order confirmation email due to high traffic on website.

> DO YOU HAVE EXCHANGE POLICY?

Unfortunately, once the order has been placed it cannot be exchanged.

> FORGOTTEN PASSWORD OR RESET PASSWORD?

To reset your password, click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: ( www.lfactorcosmetics.com)