Frequently asked Questions

Yes. L factor products are sold at Amazon, Nykaa and Purplle.

Orders are limited to three units of each product per person.

Generally, processing times are within 3-5 business days*. That said, those times currently vary due to the issues relating to COVID-19, government orders and their impact on our business. The time period may also be extended during holidays, launches or re-stocks, limited edition releases, and promotions. We will notify you as soon as your order is shipped, or if we foresee any issues in fulfilling your order.

We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

All packages are shipped via SHIPROCKET

For customer service inquiries only, please E-mail help@lfactorcosmetics.com

We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches.

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at team@lfactorcosmetics.com with your inquiry.

No, but by setting up an account, you become an L factor member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

Yes, we run official giveaways on lfactorcosmetics.com, and L factor social channels.

No, once you place an order it is final.

To reset your password, go to (WHATEVER LINK IS REQUIRED SHOULD BE HERE) and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: ( www.lfactorcosmetics.com)

Yes, we offer discounts and promotions from time to time. Sign up for our email and/or SMS alerts to receive news on special offers.