Return Policy
We will only be able to accept return or cancellation requests for products purchased on our website - lfactorcosmetics.com . We will not be able to accept return or cancellation requests for orders made on third party websites.
Products once purchased are non-refundable. An item may be eligible for return within 4 days from the date of delivery if it fulfils any of the following conditions:
1. Received in a physically damaged condition
2. A wrong order has been received
If your package fulfills one of the above conditions, you would need to inform us within 4 business days of receipt of the package, by writing to us at help@lfactorcosmetics.com.
Return requests will be validated by our team and instructions on how to return the product will be provided via email within 2 business days. Thereafter, the reverse pickup will be arranged within 5 business days of receiving a follow up email from our team.
On receipt of the returned product, we will proceed to inspect the same and validate the claim. The inspection and validation of the claim will take place within 3 working days of receipt of the returned product(s). Our Customer Care team will be in touch with you thereafter.
Once approved as an eligible return, a credit note or replacement will be issued to you. If the product is found not eligible for return, it will be couriered back to you.
Cancellation policy
Kindly send us an email at help@lfactorcosmetics.com with specific reasons for the cancellation within 24 hours of placing your order. We will not able to entertain cancellation requests post 24 hours of receiving the order.
Once cancelled, refund amount will be processed within 7-10 business days to the original source of payment.
Products once purchased are non-refundable. An item may be eligible for return within 4 days from the date of delivery if it fulfils any of the following conditions:
1. Received in a physically damaged condition
2. A wrong order has been received
If your package fulfills one of the above conditions, you would need to inform us within 4 business days of receipt of the package, by writing to us at help@lfactorcosmetics.com.
Return requests will be validated by our team and instructions on how to return the product will be provided via email within 2 business days. Thereafter, the reverse pickup will be arranged within 5 business days of receiving a follow up email from our team.
On receipt of the returned product, we will proceed to inspect the same and validate the claim. The inspection and validation of the claim will take place within 3 working days of receipt of the returned product(s). Our Customer Care team will be in touch with you thereafter.
Once approved as an eligible return, a credit note or replacement will be issued to you. If the product is found not eligible for return, it will be couriered back to you.
Cancellation policy
Kindly send us an email at help@lfactorcosmetics.com with specific reasons for the cancellation within 24 hours of placing your order. We will not able to entertain cancellation requests post 24 hours of receiving the order.
Once cancelled, refund amount will be processed within 7-10 business days to the original source of payment.