Shipping, Return, Refund and Cancellation Authenticity
Shipping and Return
At Lfactorcosmetics.com, we ONLY stock authentic products. All our items
are genuine and are sourced directly from the manufacturer. Prior to
shipping, we do several levels of rigorous quality checks, hence
eliminating any chances of counterfeit products. If you have any
concerns about the authenticity of any of the items you have purchased
from us or are considering purchasing, please contact us directly by
emailing us at firstname.lastname@example.org and we shall be happy to address your concerns.
Order once accepted will be delivered usually within 7 to 10
working days. Delivery times are affected by product availability,
customers' geographic location, shipping destination & courier
partner's delivery time to location. Shipping fee for initial order by
users is free. Shipping fee will be included for a returning customer
which will be Rs.70.
In case of one or more defective products in your order,
please register a single complaint as the return/replacement will be
arranged only once.
Customers are advised not to accept tampered or damaged shipments.
Returns policy for full-size products
Lfactorcosmetics.com follows a transparent "No Questions
Asked" returns policy for its cosmetic products bought from our online
store provided the products have not been tried or used and the
packaging has not been tampered with in any way. You can return the
unused products you have ordered within 3 days of the date of receipt.
Please note that used products cannot be returned. To return
the physically damaged products or wrong products received, please
email us at email@example.com and we will walk you through the process till completion.
Special instructions for reverse pickup: The
reverse pickup will be assigned within 24-48 hours and the product will
be picked in another 4-5 working days.
After the product is picked along with the packaging box, the
delivery executive will hand over the invoice. We will need a picture of
this invoice to be shared with us on firstname.lastname@example.org.
The images of the products on our website are for illustrative
purposes only. Your product and its packaging may vary slightly from
its advertised images on the website, as a result of your device’s
display of color.
Refunds are processed in a maximum of 15 days from the date on
which lfactorcosmetics.com receives returned goods. In case of a
prepaid order through Credit Card, Debit Card, or Net Banking, the
amount will be refunded back to the account from which it was paid
within 3-5 working days. In case of a Cash-on-Delivery order, a refund cheque will be
deposited in your bank account in favor of the “Billing Name” used while
placing the order or a bank transfer will be made. For this, certain
details need to be provided over email on email@example.com
after which the amount will be refunded back to the account from which it was paid within 3-5 working days.
Please note that Cash-on-Delivery charges and Shipping Charges
(if applicable) are not refundable.
Once the seal is broken,the item is non-returnable
An order can be cancelled only until it is in the "Pending" state. Once we start processing, it cannot be cancelled.
You will have to send us an email on firstname.lastname@example.org
with reasons for the cancellation.
Once you request the cancellation of item(s) in your order, it
will take us a maximum of 1-2 business days to cancel the order. You
will be notified of the same by email.
Note: Any single product in the kit/set cannot be replaced or returned.